Really appreciate the nuance here about switchtracking. I've seen this happen so many times in tough conversations where suddenly the person recieving feedback starts pointing out everything that's been wrong with management or process. That redirection is such a natural defense mechanism but it totally derails the core issue at hand. The reminder to stay controlled and point back to facts is clutch, especially when emotions are running high.
100% agree! I've dealt with it too, it's so human. I think having language for it (switchtracking) helps disconnect from the situation. If you expect that they may have that reaction, then it's easier to stick with the facts.
Show me a leader who's excellent at giving critical feedback, always has been, and insists it was effortless; and I'll show you a sociopath 😂
This!!! You might be nervous about giving it, the other person might take it poorly (or it might exactly what they needed!) and that’s okay!
Really appreciate the nuance here about switchtracking. I've seen this happen so many times in tough conversations where suddenly the person recieving feedback starts pointing out everything that's been wrong with management or process. That redirection is such a natural defense mechanism but it totally derails the core issue at hand. The reminder to stay controlled and point back to facts is clutch, especially when emotions are running high.
100% agree! I've dealt with it too, it's so human. I think having language for it (switchtracking) helps disconnect from the situation. If you expect that they may have that reaction, then it's easier to stick with the facts.
I needed this today! ♥️♥️
Reframed content is right here when you need it!! ♥️